This Privacy Policy explains what personal information jibb collects from players in the Philippines, how we use it, and the steps we take to keep it secure. By using the platform, you agree to the practices described here. Please take a moment to read through this page so you know exactly where your data goes.
We only gather the data we genuinely need to run your account, process payments, and keep the platform safe for everyone in the Philippines.
When you create a jibb account, we collect your name, date of birth, email address, and mobile number. This information is required to verify that you meet the minimum age requirement of 21 years old as mandated for online gaming in the Philippines. Your registration details are also used to personalise your experience and send you important account notifications. We do not collect more personal information than is necessary for these purposes. All registration data is stored securely and is never shared with unaffiliated third parties for marketing purposes.
To process deposits and withdrawals in Philippine pesos, we collect payment method details such as e-wallet identifiers, bank account references, or other payment credentials relevant to your chosen method. Full card numbers and sensitive authentication data are handled directly by our payment processors and are never stored on jibb servers. We retain transaction records — including amounts, dates, and method types — for regulatory compliance, fraud prevention, and dispute resolution. These records may be reviewed by authorised personnel or disclosed to relevant Philippine authorities if required by law. Payment data is encrypted in transit and at rest using industry-standard protocols.
We automatically collect data about how you interact with the jibb platform, including the games you play, betting history, session duration, device type, operating system, and IP address. This activity data helps us detect unusual behaviour, prevent fraud, and ensure the integrity of our gaming environment. It also allows us to improve platform performance and tailor content to your preferences where you have opted in. Usage data is retained for a period consistent with our legal obligations and operational needs. You may request a summary of your activity data at any time by contacting our support team through the platform.
When you contact our customer support team, we collect and retain the content of your messages, the nature of your query, and any supporting information you provide. This helps us resolve your issue efficiently and maintain a record of previous interactions so you do not need to repeat yourself. Support records are accessible only to authorised staff and are used solely for service delivery and quality assurance purposes. We may use anonymised support data in aggregate to identify common issues and improve our help resources. Communications are stored securely and are not shared with third parties except where required by law or to resolve a dispute.
In line with anti-money laundering requirements applicable in the Philippines, we may ask you to submit a government-issued ID, proof of address, or other verification documents before processing large withdrawals or when required by our compliance procedures. These documents are reviewed by authorised personnel and stored securely for the duration required by applicable regulations. We do not use your identity documents for any purpose other than verification and legal compliance. Copies of submitted documents are encrypted and access is strictly limited. If your verification is successful, documents are retained only for as long as legally required and then securely deleted.
jibb uses cookies and similar tracking technologies to keep you logged in, remember your preferences, and analyse how the platform is used. Essential cookies are required for the platform to function correctly and cannot be disabled. Analytical cookies help us understand which features are most useful to Filipino players so we can continue improving the experience. You can manage non-essential cookie preferences through your browser settings at any time. Disabling certain cookies may affect the functionality of some platform features. We do not use cookies to serve third-party advertising or to track your activity on other websites.
As a player based in the Philippines, you have clear rights regarding the personal information we hold about you. Here is a straightforward overview of what you can request and how.
You have the right to request a copy of the personal information jibb holds about you at any time. This includes your registration details, transaction history, and any identity documents on file. To make an access request, contact our support team through the platform and we will respond within a reasonable timeframe. We may ask you to verify your identity before releasing any data to protect against unauthorised requests. There is no charge for a standard data access request. If your request is complex or involves a large volume of data, we will let you know if additional time is needed to fulfil it.
If any of the personal information we hold about you is incorrect or out of date, you have the right to request that we update it. You can correct basic account details such as your contact number or email address directly through your account settings. For changes to identity-related information such as your name or date of birth, you may be asked to provide supporting documentation to confirm the correction. We will process correction requests promptly and confirm once the update has been made. Keeping your information accurate helps ensure smooth processing of withdrawals and account verification.
You may request that we delete your personal data where it is no longer necessary for the purposes for which it was collected, or where you withdraw your consent and no other legal basis applies. Please note that certain data — such as transaction records and identity verification documents — must be retained for a minimum period under Philippine anti-money laundering and gaming regulations, and cannot be deleted before that period expires. When you close your account, data that is no longer required for legal or compliance purposes will be securely deleted or anonymised. Deletion requests can be submitted through our support team on the platform. We will confirm the outcome of your request in writing.
Where we process your personal data based on your consent — for example, for optional communications or non-essential cookies — you have the right to withdraw that consent at any time. Withdrawing consent will not affect the lawfulness of any processing carried out before the withdrawal. To opt out of marketing communications, you can update your preferences in your account settings or contact support directly. For cookie preferences, your browser settings give you control over non-essential tracking. Please be aware that withdrawing consent for certain data uses may limit some features of the platform. We will always make it easy for you to manage your preferences without penalty.
If you have any questions about how jibb handles your personal data, or if you would like to exercise any of your data rights, our support team is ready to help. You can also visit our FAQ page for quick answers to common questions about accounts, payments, and platform use.